Last updated: 26 October 2026
At Godson Foundation, we want every donor, volunteer and website visitor to be treated fairly. If you have a concern about a donation, payment, receipt, refund, privacy matter or our website, please contact us. We will review your concern and work to resolve it clearly and promptly.
1. How to submit a complaint
Email hello@godsonfoundationindia.org with the subject line that best describes your concern, such as:
- Donation or Payment Issue
- Refund Request
- Donation Receipt
- Privacy Concern
- Website or General Complaint
Please include your name, contact email, a description of the issue and any relevant transaction reference or payment ID. For a payment complaint, the transaction date and amount will help us investigate.
Please do not send your full card number, CVV, UPI PIN, password or banking login details.
2. Grievance Officer
For a formal complaint or an issue that has not been resolved, you may contact our designated Grievance Officer:
Name: BT Ramesh
Designation: Grievance Officer
Email: hello@godsonfoundationindia.org
Phone: +91-9591217968
Postal address: No 8, 3rd Cross, GS Palya Road, Electronics City, Bangalore, Bangalore South, Karnataka, India, 560100
3. What happens after you contact us?
- Acknowledgement: We aim to acknowledge your complaint within two business days.
- Review: We will review the details and may contact you if we need more information.
- Resolution: We aim to resolve complaints within four business days. If a matter requires investigation by a bank, Razorpay or another payment provider, we will update you about the outstanding steps within that period and continue following up until the matter is resolved, subject to applicable requirements and third-party processing timelines.
- Reference: We will provide a complaint reference in our reply so that you can refer to the same case in follow-up messages.
Please keep your transaction confirmation and any relevant correspondence until the matter is resolved.
4. Payment-related complaints
If money has been debited but the payment appears failed, pending or duplicated, please contact us with the transaction reference. We will check the information available to us and coordinate with the payment provider where needed.
If you suspect an unauthorised payment, contact your bank or payment provider immediately as well. If the complaint specifically concerns Razorpay's payment platform, you may also use its official grievance portal:
https://razorpay.com/grievances/
Contacting a payment provider does not prevent you from contacting Godson Foundation about your donation or refund request.
5. Privacy and fair handling
We will use the information you provide to investigate and respond to your complaint, maintain appropriate records and meet applicable requirements. We aim to handle complaints respectfully and limit access to complaint information to those who need it to resolve the matter.
6. Contact details
Godson Foundation
Email: hello@godsonfoundationindia.org
Phone: +91-9591217968
Address: No 8, 3rd Cross, GS Palya Road, Electronics City, Bangalore, Bangalore South, Karnataka, India, 560100
We appreciate the opportunity to address your concern and improve how we serve our community.